High availability support

ThinkAgile CP provides proactive support with ThinkAgile CP Early Insights. Our health monitoring support system automatically alerts the ThinkAgile CP support team of potential issues and failures. We can often see failures and initiate replacement service requests before the customer even knows there is a problem. A chat interface allows a customer to connect directly with the support team. Support mode allows us to help the customer directly without needing a technician to go on-site. The customer can easily disable the support mode at any time.