Roles and responsibilities

This section covers information about the roles and responsibilities involved in the replacement of different ThinkAgile CP hardware components.

Each maintenance and replacement procedure in this guide is performed by one or a combination of the following actors:

The following table illustrates which roles are responsible for each of the tasks in this guide. Some tasks can be completed by the customer alone, while other tasks require the participation of Lenovo Support.

Task

Actor

Solution administrator

Customer or field service

Lenovo Support

Shutting off a compute node

Shuts down compute node on Cloud Controller web portal

   

Migrating VMs from a compute node

  • Turns on Maintenance Mode

  • Uses Migrate tool

OR

  • Enables Support Mode for ThinkAgile Advantage Support assistance

 

Optional. If customer wants assistance:

  • Accesses node remotely via Support Mode

  • Turns on Maintenance Mode

  • Uses Migrate tool

Migrate a VM between compute nodes

  • Adds and removes compute tags to destination compute node and VMs

OR

  • (Optional) Enables Support Mode for ThinkAgile Advantage Support assistance

 

Optional. If customer wants assistance:

  • Accesses node remotely via Support Mode

  • Adds and removes compute tags to destination compute node and VMs

Replace compute network cables

 

Physically replaces compute enclosure-to-interconnect cable

 

Remove a compute node

  • Shuts down and removes compute node

  • Enables Support Mode on interconnect

 
  • Signs into primary interconnect via Support Mode

  • Runs commands and gathers info

  • Requests hardware removal

Install a compute node

 

Physically installs compute node in enclosure and powers on

 

Replace the compute enclosure

 

Contacts Lenovosupport to request hardware removal

Hot-swap drive replacement

 

Performs all steps in task

 

Hot-swap power supply replacement

 

Performs all steps in task

 

Fan replacement

 

Performs all steps in task

 

EIOM replacement

 

Performs all steps in task

 

DIMM replacement

 

Performs all steps in task

 

Replace the SD530 system board

Performs all steps in task

   

Shutting off a storage controller

  • Physically connects to storage controller

  • Enters shutdown commands in hardware console

OR

  • (Optional) Enables Support Mode for ThinkAgile Advantage Support assistance

 

Optional. If customer wants assistance:

  • Accesses storage controller remotely via Support Mode

  • Enters shutdown commands in hardware console

Trigger manual storage HA

  • Connects via SSH to active storage controller

  • Runs command to stop storage controller services

OR

  • (Optional) Enables Support Mode for ThinkAgile Advantage Support assistance

 

Optional. If customer wants assistance:

  • Accesses storage controller remotely via Support Mode

  • Runs command to stop storage controller services

Shutting down the storage block

Powers off the storage block (all storage controllers) in the Cloud Controller

   

Replacing storage network cables or transceivers

 

Physically replaces storage controller-to-interconnect cable or transceiver

 

Remove a hot-swap storage controller

  • Obtains serial number of storage controller to be removed

  • Shuts off storage controller

  • Physically removes storage controller from rack

  • Enables Support Mode

 
  • Signs into primary interconnect

  • Runs command and gathers information

  • Contacts LenovoSupport and requests hardware removal

Install a hot-swap storage controller

  • Physically installs and powers on storage controller

  • Enables Support Mode

 

Update the storage node VPD

 

Performs all steps in task

 

Hot-swap drive replacement

 

Performs all steps in task

 

Hot-swap power supply replacement

 

Performs all steps in task

 

Hot-swap drive replacement

 

Performs all steps in task

(Optional) Performs all steps in task at customer request. Charges may apply depending on the customer’s warranty terms.

Hot-swap storage controller replacement

  • Shuts off storage controller

  • Powers off and disconnects storage enclosure

  • Replaces enclosure, repopulates storage controllers and drives, reconnects cables, and powers on enclosure

  • Signs in to primary interconnect and runs command

  • Contacts Lenovosupport to request hardware removal

Power off the interconnect switch in an SS-V3 environment

Performs all steps in task

   

Replacing a cable between two interconnect switches

 

Performs all steps in task

 

Make the secondary interconnect switch the primary interconnect

   

Performs all steps in task

Replace the secondary interconnect in a DS-V3 configuration

 
  • Physically replaces and cables interconnect

  • Powers on replacement interconnect

  • Requests interconnect settings from Lenovo

  • Configures to-be-replaced and replacement interconnects

Hardware management network cable replacement

 

Physically replaces cables connecting the hardware management network to other components

 

Replacing the management switch (optional)

 

Physically replaces management switch in the rack

 

Removing the management switch (optional)

 

Performs all steps in task