Remove a hot-swap storage controller

This procedure describes how to remove a storage controller from a ThinkAgile CP configuration.

Procedure performed by: customer or field service

To remove a hot-swap storage controller, complete the following steps:

The solution administrator completes the following steps:

  1. Obtain the serial number of the storage controller to be removed. You can find the serial number on the Hardware page of the Web Portal.
  2. If the storage controller is running and is active, perform a Storage HA event by following the procedure in Trigger manual storage HA.
  3. Shut down the storage controller by following the procedure in Shutting off a storage controller.

The Customer or field service completes the following steps:

  1. Open the release latches on the storage controller outwards.
  2. Pull the storage controller to slide it out of the enclosure.
    Figure 1. Hot-swap storage controller removal
    Image showing the removal of the storage controller from its enclosure

The solution administrator completes the following step:

  1. Enable Support Mode.

ThinkAgile Advantage completes the following step:

  1. ThinkAgile Advantage signs in to the primary interconnect. The username is admin and the password is the one you set during the installation.

The solution administrator completes the following steps:

  1. Run the following command on the primary interconnect:

    > sudo service tacp-network-controller restart

ThinkAgile Advantage completes the following step:

  1. ThinkAgile Advantage gathers the relevant information, contacts support, and requests a hardware removal from the database by providing the serial number.

The removal of the storage controller is now complete.

After removing the storage controller: