Managing Support Mode

For a Lenovo support agent to access a customer’s ThinkAgile CP environment and provide assistance with its configuration, the customer must enable Support Mode.

These topics provide information about the modifications required to ensure that Support Mode in the ThinkAgile CP interconnect switch can be enabled or disabled, as well as accessing the customer’s environment and placing support files on the customer’s compute and storage nodes. A filtering or firewall rule must be applied to prevent any SSH outbound connection on port 22. By default, SSH outbound is disabled or prevented.

Note:

The commands described here must be run on all interconnect switches in your ThinkAgile CP solution.