Planning and Setup considerations

The following considerations and limitations apply to ThinkAgile SXM solutions.

Limitation on automated service requests (Call Home)

Because ThinkAgile SXM products are serviced and supported at the rack level, it is recommended that you not activate Call Home functionality for the components. If you choose to activate Call Home, be aware that your product entitlement might not be recognized.

Firmware and “Best Recipe” adherence

Lenovo publishes a ThinkAgile SXM firmware Best Recipe, which identifies the supported levels for the various components. See Firmware maintenance and Best Recipe for more details.

ThinkAgile SXM entitlement

For ThinkAgile SXM solutions that are shipped in a rack, the entire solution isare entitled at the rack level, based on the rack Machine Type 9565 and its serial number. For ThinkAgile SXM solutions that are integrated into a customer-supplied rack, the solution is also entitled at the rack level, based on Machine Type 7Y34 and a derived “virtual rack serial number” that is created for each customer order.

If you need support for these solutions or any of their components or included software, be sure to use your rack Machine Type and serial number. If you use an individual component (server or switch) serial number, ThinkAgile Advantage Support might not immediately recognize the correct entitlement, which could delay proper case handling.

For scale unit nodes that are added after the original deployment (i.e. expansion nodes), support entitlement is based on the individual component (server or switch) serial numbers.